AmerisourceBergen Corporation Field IT Service and Support in AMARILLO, Texas

Title: Field IT Service and Support Location: United States-Texas-Amarillo Job Number: 00001OCF

POSITION SUMMARY: Micro Technologies is an AmerisourceBergen company and is looking for a Field IT Service & Support Specialist. Your primary responsibility will be the on-site installation, configuration and maintaining of our computer systems, computers,software & network infrastructures in our customer’s cattle feeding and dairy operations, while delivering exceptional customer service and support to those customers as well as other departments within MICRO Technologies.

PRIMARY DUTIES AND RESPONSIBILITIES:

Strong planning, problem-solving, decision-making skills are required.

Communicate directly with our customers.

Computer hardware installation, training, maintenance, diagnostics & replacement of the following:

Servers, Computers, Switches, Modems, Routers, as well as Wired & Wireless Infrastructure Hardware

Experience in virus removal

Must be available for local “day” travel. Occasional Long distance overnight travel will be required as well.

Be available to cover a rotating weekend “On-Call” schedule

Must have ability to climb grain legs and other like structures

Must have ability to do coaxial and networking cable runs

Must be able to adapt to a wide variety of applications as it relates to computers/network equipment. Strong network experience is preferred.

Performs other duties as assigned. Qualifications: EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Preferred candidate will have strong knowledge and background of a commercial dairy operation.

Basic OS troubleshooting (preferred) as well as some basic knowledge of Linux is preferred but not required

Would prefer someone who lives in the Texas Panhandle

Experienced in Windows XP, Vista 7 & 8 troubleshooting

Must have experience with supporting 1 to 20 computers / workstations.

A degree or certification is preferred, but not required. A successful candidate must have equivalent experience in a technical field

Must be fully qualified to perform the technical tasks listed.

Must be motivated, reliable, and trustworthy

Must be motivated to learn and adapt to areas you may be unfamiliar with

Must be eligible to drive a vehicle that is DOT certified (CDL not required)

Must have the ability to maintain a DOT log book Must have a good driving record

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Decision Making : Identifies goals and constraints, considers risks, generates alternatives, evaluates options, and selects best alternatives.

Problem Solving : Recognizes that a problem exists (i.e., that there is a discrepancy between what is and what should be); identifies possible reasons for the discrepancy and devises and implements a plan of action to resolve it.

Reasoning : Discovers the underlying relationship between two or more objects and uses that knowledge to solve a problem; uses logic to draw conclusions from available information; identifies general rules or principles; applies rules and principles to new situations; determines which conclusions are correct from analysis of a given set of facts and information.

Teamwork : Makes effort to seek others’ input; willingly collaborates and cooperates with others in the organization; develops effective working relationships with key associates.

Customer Service : Is customer oriented, sensitive and responsive to customer needs and priorities; establishes effective working relationships with customers and gains their respect and loyalty; identifies and takes appropriate action on customer needs.

Flexible/Adaptable : Views change or problems as an opportunity to grow professionally and to develop new and better ways to do things; adjusts readily to alterations in routine; copes effectively with changes in scope or type of work.

Time Management : Establishes realistic priorities; accurately assesses own time requirements for various projects; activities; schedules own time and activities efficiently.

Sense of Urgency : Demonstrates the ability to respond quickly to changes in day to day operation as it relates to department priorities.

Project Management : Develops proposal recommendations, action plans, and budgets for projects; allocates resources to get projects done; tracks and reports progress; communicates regularly with project team, management and customers; completes projects in a timely, effective and efficient manner.

Know the Customer and the Market : Knows customers in the market territory; keeps up to date on key competitors; understands and is responsive to the needs and expectations of relevant customer segments; establishes effective working relationships with customers to gain respect and loyalty; identifies opportunities presented by changes and shifts in the marketplace.

Know the Customer and the Market : Knows customers in the market territory; keeps up to date on key competitors; understands and is responsive to the needs and expectations of relevant customer segments; establishes effective working relationships with customers to gain respect and loyalty; identifies opportunities presented by changes and shifts in the marketplace. Job: Information Technology Jobs